Return & Exchange

Return and Exchange Timeframe

You can exchange or return goods of good quality within 14 calendar days from the moment the returned goods are received at the seller’s warehouse. The day of purchase (the day the order was received) is not counted.

Return Conditions

  • Products must be without signs of use and with original fittings (tags, seals, packaging) to be accepted for exchange.

  • Products with obvious signs of wear – traces of cosmetics, deodorant, or stains – may not be accepted. Transport costs in this case are not covered by us.

Exchange for Another Item or Size

If the ordered item does not fit or you do not like it, you can exchange it for another product from our website with an additional payment or a refund of the difference in cost.
To do this, place a new order on our website and indicate “Exchange” in the comments.

Return Shipping Address

Aleksandra Prystora 8, 30-147 Krakow, Poland

Refund

The money paid for the goods will be refunded within 14 calendar days from the moment the returned goods are received at the seller’s warehouse.

Who Pays for the Return?

  • The sender pays for the return, except in cases of defects or our mistakes.

  • To let us know what to do with the returned item after shipment, please fill out the form attached to the order.