Privacy Policy

This privacy policy applies to personal information that is collected or processed in connection with your interaction with Fashion Dance, through our websites, digital experiences, events and other products and services that are part of Fashion Dance’s offerings. This policy sets out how your personal information is used, shared and protected, presents the choices you have regarding your personal information and explains how to get in touch with Fashion Dance.

Purpose and duration of data processing

The processing of your personal data allows us to provide you with services such as maintaining your account, processing orders, contact related to the execution of the contract, as well as sending marketing information (including the newsletter).
Your personal data will be stored for the duration of the contract and for a period in accordance with the applicable legislation, taking into account the statute of limitations for claims and tax obligations. Personal data that you have consented to the processing of will be stored until you withdraw your consent.

Data collection for order processing

Before you place an order at the Fashiondance.eu Online Shop, you can create an account with this shop, which makes it easier to place further orders.
Registering an account requires you to provide your email address, which will be your login, and a password to secure your account.
If you decide to place an order in our Online Shop, we will need your data, such as your name, home address, possibly another delivery address, e-mail address, telephone number.
We collect your data described in the previous paragraph for the purpose of entering into a sales contract with you, as well as for the performance of the contract and for accounting purposes.
Without providing the data referred to in para. 3. we are unable to conclude a contract with you.
Your personal data may be passed on to a payment operator and a courier company.
If you subscribe to the newsletter and agree to receive it, we only ask for your e-mail address to which information from us will be sent.
You can unsubscribe at any time by clicking on the unsubscribe link found in the footer of each newsletter, by calling us or by writing an email or text message.

Automatic data collection (cookies)

The Website does not collect any information automatically, except for the information contained in cookies.
Cookies (so-called “cookies”) are IT data, in particular text files, which are stored in the Service User’s terminal equipment and are intended for use on the Website. Cookies usually contain the name of the website from which they originate, the time of storing them on the terminal equipment and a unique number.
The entity placing and accessing cookies on the Website User’s terminal device is the operator of Fashion Dance spółka z ograniczoną odpowiedzialnością Website, with its registered office at 2 Krowoderskich Zuchow Street, 31-272 Kraków, acting under the NIP number 6762616524, KRS number 52187361.
Cookies are used in order to:
1. adapting the content of the Website pages to the User’s preferences and optimising the use of the websites; in particular, these files allow the Website User’s device to be recognised and the website to be properly displayed, adapted to his/her individual needs;
2. creating statistics which help to understand how Service User’s use websites, which allows to improve their structure and content;
3. maintaining a session of a User of the Website (after logging in), thanks to which a User does not have to re-enter his/her login and password on each subpage of the Website;
The Website uses two basic types of cookies: “session” cookies and “permanent” cookies (persistent cookies). “Session” cookies are temporary files that are stored on the User’s terminal equipment until the User logs out, leaves the website or switches off the software (web browser). “Permanent” cookies are stored on the User’s terminal equipment for the time specified in the parameters of the cookies or until they are deleted by the User.
The following types of cookies are used within the Service:
1. “necessary” cookies to enable the use of services available within the Service, e.g. authentication cookies used for services requiring authentication within the Service;
2. cookies used to ensure security, e.g. used to detect abuse of authentication within the Website;
3. “performance” cookies, making it possible to collect information on how the Website’s websites are used;
4. “functional” cookies, enabling “remembering” the User’s selected settings and personalising the User’s interface, e.g. with respect to the selected language or region of origin of the User, font size, web page layout, etc;
5. “advertising” cookies, which make it possible to provide Users with advertising content that is more tailored to their interests.
In many cases, web browsing software (web browser) allows cookies to be stored on the User’s terminal equipment by default. Users of the Website may change their settings regarding cookies at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the settings of your web browser or inform on their each time placing in the equipment of a User of the Service. Detailed information on the possibility and methods of using cookies is available in the settings of your software (web browser).
The Operator of the Website informs that restrictions on the use of cookies may affect some of the functionalities available on the Website.
Cookies placed in the Service User’s terminal equipment and used may also be used by advertisers and partners cooperating with the Service Operator.
User data is not used for profiling.
We use Microsoft Clarity and Microsoft Advertising to record how you use and interact with our site using behavioural metrics, heat maps and session recording to improve and promote our products/services. Site usage data is recorded using first and third party cookies and other tracking technologies to determine the popularity of products/services and online activity. In addition, we use this information for site optimisation, fraud/security purposes and advertising. For more information on how Microsoft collects and uses your information, please visit “Microsoft Privacy Statement“.

Administration of personal data

The administrator of the personal data provided by you is Fashion Dance spółka z o.o, with its registered office in Krakow (ul. Krowoderskich Zuchow, 2 31-272 Krakow).
You have the right to access and change your personal data at any time, as well as to demand from the Administrator their immediate deletion (“the right to forget”).
You may submit your requests concerning the processing of your personal data by e-mail to the Administrator at [email protected].
The Administrator undertakes to make every effort to maintain proper security of the Customer’s personal data.
You have the right to lodge a complaint with the supervisory authority in charge of personal data protection – the President of the Office for Personal Data Protection.
If you have any questions about the Privacy Policy or about personal data protection in general, please write to us at [email protected] or to our postal address: Fashion Dance sp. z o.o., 2/6 Krowoderskich Zuchow Street, 31-272 Krakow.

Complaints .

The Seller is responsible to the Consumer for the conformity of the Goods with the Sales Agreement, in accordance with Chapter 5a of the Consumer Rights Act (Article 43a-43g). In the case of non-conformity of the Goods with the Sales Agreement, the Consumer has the right to make a complaint.
The Seller shall be liable for nonconformity of the Goods with the Sales Agreement existing at the time of their delivery and disclosed within two years from that time. The Seller may not invoke the lapse of the period referred to in the preceding sentence if he deceitfully concealed the nonconformity of the Goods with the Sales Agreement.
The Seller shall not be liable for non-compliance of the Goods with the Sales Agreement if the Consumer, at the latest at the time of conclusion of the Sales Agreement, has been expressly informed that a specific feature of the Goods deviates from the requirements of conformity with the Agreement, and the Consumer has expressly and separately accepted the lack of specific feature of the Goods.
If the Goods are not in conformity with the Contract, the Consumer may request their repair or replacement.
A Consumer exercising rights resulting from non-compliance of the Goods with the Sales Agreement shall make the Goods subject to repair or replacement available to the Seller by sending them to the address of the warehouse: 31-272 Krakow ul Krowoderskich Zuchow 2/6 . The Goods (part of it) should be adequately protected against damage during transport (Goods damaged during the complaint shipment will not be subject to repair or replacement). The costs associated with sending back the Goods under complaint by the Customer shall be reimbursed to the Customer as soon as the complaint is accepted, but no later than within 14 days from the date of receipt of the Goods or proof of their return.
The Entrepreneur on Consumer’s Rights has to include in the complaint form a statement that the Sales Agreement concluded by him was not directly related to his business activity and is not of a professional character, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity. If the Sales Agreement has been concluded directly with the conducted business activity and has a professional character for a given Customer, this Customer is not an Entrepreneur on the rights of a Consumer and is not entitled to the right of noncompliance of the Goods with the Sales Agreement.
Complaints are handled within 14 (fourteen) days from the date of receipt of the complaint by the Seller, of which the Customer will be notified by e-mail to the e-mail address provided by the Customer or by text message to the telephone number provided by the Customer or by post to the address provided by the Customer.
Repair or replacement of the Goods shall be carried out within a reasonable time from the moment of notifying the Seller of the non-conformity of the Goods with the Sales Agreement, and without undue inconvenience for the Consumer or Entrepreneur with Consumer Rights. The Consumer or Entrepreneur at the Consumer’s Rights shall not be obliged to pay for the mere use of the Goods which have subsequently been replaced.
The Seller may replace the Goods when the request includes repair, or repair the Goods when the request includes replacement, if bringing the Goods into conformity with the Sales Agreement in a manner indicated in the complaint is impossible or would require excessive costs for the Seller. If the implementation of both requests is impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.
The Consumer may submit a statement of price reduction or withdrawal from the Sales Agreement when:
a. The Seller refused to bring the Goods into conformity with the Sales Agreement;
b. The Seller failed tobring the Goods into conformity with the Sales Agreement;
c. the lack of conformity of the Goods with the Sales Agreement still exists despite the fact that the Seller tried to bring the Goods into conformity with the Sales Agreement;
d. it appears from the Seller’s statement or circumstances that he will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without undue inconvenience for the Consumer;
e. the lack of conformity of the Goods with the Sales Agreement is so significant that it justifies a reduction of the price or withdrawal from the Sales Agreement by a prior request for replacement or repair.
The Consumer may not withdraw from the Sales Agreement if the Goods’ non-conformity with the Sales Agreement is insignificant.
The reduced price shall be in such proportion to the price resulting from the Sales Agreement as the value of the Goods not in conformity with the Sales Agreement remains to the value of the Goods in conformity with the Sales Agreement.
The Consumer’s right to withdraw from the Contract shall be limited only to Goods not in conformity with the Sales Contract. If non-conformity with the Sales Agreement applies only to certain Goods delivered under the Sales Agreement and there is a legal basis for withdrawal from the Sales Agreement, the Consumer may withdraw from the Sales Agreement only with respect to these Goods and also with respect to other goods purchased by the Consumer together with the Goods not conforming to the Sales Agreement, if he cannot reasonably be expected to agree to retain only the Goods conforming to the Sales Agreement.
In the case of withdrawal from the Sales Agreement, referred to in paragraph 15 above, the Seller shall refund the price, and in the case of submitting a price reduction declaration in accordance with paragraph 15 above – the amount due as a result of exercising the right to reduce the price – promptly, but not later than within 14 days from the date of receipt of the price reduction declaration, or receipt of the Goods or proof of their return in the case of withdrawal from the Sales Agreement. The Seller shall reimburse the payment using the same method of payment used by the Consumer, unless the Consumer agrees to another method of reimbursement which does not involve any costs for the Consumer.
The Parties exclude any liability of the Seller under the warranty for defects pursuant to Article 558 § 1 of the Civil Code towards Customers other than Consumers.
In no case does the Seller provide a contractual guarantee of the quality of the Goods to the fullest extent permitted by law.
The Shop reserves the right to refuse to recognise a complaint in the event of any modifications being made to the product by the Consumer.
The Shop reserves the right to refuse to recognise a complaint in cases of: sole fault of the user, mechanical damage, improper maintenance and use of the Goods not in accordance with their intended use.
Complaints about the Goods can be filed:
- in writing, to the address of Fashion Dance sp. z o.o.
  ul. Krowoderskich Zuchow 2/6, 31-272 Kraków
- by e-mail, to the address [email protected].
The complaint should include:
- details of the person making the complaint (name, postal address, optional – e-mail address and contact telephone number);
- indication of the reason for the complaint and the content of the request;
- the Order number as it appears in the acknowledgement of receipt of the Order;
- the original or a copy of the proof of purchase (e.g. receipt or invoice) may facilitate the lodging of a complaint, but is not necessary to make a complaint.